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Quality

Each area of law is becoming increasingly specialised and complex and Thompsons Scotland can provide advice to FBU Members and their family by recognised experts in each particular area of law.

Thompsons Scotland will constantly monitor, control and check that the service is running smoothly and also efficiently.

Each Member who uses the system will be called back to ask their assessment of the service. If the member cannot be contacted then a questionnaire will be sent out.

To date our telephone and questionnaire assessments have greatly assisted us in ascertaining the need and demand of Members for such legal advice. The service is dynamic and we and the Union are always looking for ways to improve upon it.

If a member has any queries or in the event is unhappy with any aspect of the service they should in the first instance contact Stacey Adamson, the Advice Line Supervisor who will be happy to assist. Any complaints beyond this are to be addressed to:

Frank Maguire, Senior Partner
Thompsons Personal Injury Solicitors Scotland
285 Bath St
Glasgow
Private Area
FBU Scotland in association with Thompsons Personal Injury Solicitors.